Covid-19 information hub 
Ca' Foscari for the Coronavirus emergency

Updates on the new decree issued on November 4th

The President of the Council of Ministers (DPCM) has issued a new decree[ITA] which will be valid from Friday November 6th. It contains new measures to limit the spread of the SARS-CoV-2, based on the seriousness of the contagion in various parts of the country (national measures, orange zones and red zones).

The DPCM includes new rules for universities nationwide, as well as further measures for red zones. For the Veneto region only those measures introduced on a nationwide basis are currently valid. (art. 1 of the DPCM).

The measures adopted are as that all curricular activities (lectures/lessons, exams and degree defences) are to be held on line remotely, with the exception of first year undergraduate and master's level (laurea triennale' and 'laurea magistrale') courses, as well as all laboratories ('laboratori')

The University issued a statement for the entire Ca' Foscari community on the new measures, which will become vaìlid on November 6th, taking into account the agreement reached with the Regional Committee for the coordination of the universities of the Veneto Region.

As the coronavirus, and the disease it causes, have spread to virtually every nation around the globe, it has become clear that the virus neither heeds national borders nor respects cultural differences. As a result, it is as a global community that we will overcome the pandemic’s challenge. Ca’ Foscari and its community thank everyone, from governments to individuals, for doing their part around the world

This page provides useful information about the current situation in Italy and at Ca’ Foscari, and will be updated regularly.

General information about the coronavirus and Italy

To assist Italy in this effort, the Italian government put rigorous national measures in place in early March to slow the virus’s spread and protect as many people as possible from infection, especially the elderly and people with pre-existing medical conditions, as well as ensure the Italian health system’s continued ability to assist the ill. This meant an extended closure of schools and non-essential shops, the encouragement to work from home whenever possible and the restriction of mobility through the requirement that residents "shelter in place".

On May 18, the government began lifting restrictions, on June 3 travel across regional borders resumed and on June 15 Italy opened its borders to travellers coming from EU countries. Social distancing is being maintained and the use of masks and gloves or hand sanitizer is required indoors in public contexts.

All of the specifics can be found in the Italian government’s FAQs, which have been made available in various languages, including English. 

Online resources

In the event of illness

It is important to stay at home if you feel unwell. If you have a fever, cough and difficulty breathing, seek medical attention. Call your family doctor if you have one. If you don’t have a family doctor, you can call the nearest Guardia Medica (each hospital has its own, you can find the number on the internet) or one of the following numbers:

  • 1500 for general info, active around the clock
  • 800 462 340 for the Veneto region (other Italian regions)
  • 112 or 118, which are the general numbers for emergencies

Coronavirus and Ca’ Foscari

At Ca’ Foscari, the need to contain the coronavirus’s spread has necessitated the cancellation/postponement of events, the substitution of on-campus classes and exams with online equivalents, and the restriction of physical access to libraries and communal spaces at the university. Although most staff is working from home, access to services continues uninterrupted via telephone, email and online conferencing platforms. And now that the virus' spread in the Veneto is under control and being carefully monitored, the university has put plans in place for the fall semester that permit a cautious return to on-campus teaching and study.
It is easy to feel a sense of disorientation and isolation in our current circumstances, but the Ca’ Foscari community is an inclusive and resilient one. Although we are being called upon to make difficult personal and collective sacrifices, and to adapt our habits for the greater good, together, as citizens of the world, we are rising to the challenge. 

Health Surveillance Service

Ca’ Foscari has decided to offer free diagnostic tests for the SARS-Cov-2 virus to all its faculty and staff members, in the form of oropharyngeal swabs. 

The screening process will involve a monthly swab (starting in December) and the whole procedure will be carried out in collaboration with a healthcare facility in Mestre, approved by the Ministry of Health.
The service will be managed directly by the healthcare facility, to whom the University will communicate the names of those who decided to join the campaign. 

The staff members and the facility will agree on a date for the first swab and the following monthly tests. 

The testing will be carried out during specific time slots dedicated to Ca’ Foscari’s staff members (approximately every day between 12 pm and 1.15 pm, as well as during other available time slots indicated directly by the facility).
For the campaign to be effective, it’s important for the staff members who decide to join to repeat the swab each month.
The personal results will be made available in the healthcare facility’s online portal, which will be accessible with  the credentials given on the day of the swab.
The report will also be transmitted to the University’s physician to be integrated in the worker’s medical record.

You have until November 27th to express your interest in participating in the campaign by filling out this form[ITA]. You will then receive a dedicated message containing all useful instructions from the email address  sorv.sanitaria@unive.it .

Useful documents for staff members and students

Quick access to services


Didactic activities

A.Y. 2020/2021 - Bachelor's and Master's degrees

  • Teaching activities (lessons, language exercise classes, exams and graduation sessions) will take place only remotely for all students except those in the first year of a Bachelor’s or Master’s degree programme, maintaining the same time schedule.
  • Dual mode will still be available for lessons and language exercise classes aimed at Bachelor’s and Master’s first-year students, maintaining the same time schedule and location. 

It will only be possible to book a place in class for the courses that are going to be conducted in-person.
For more information, visit the Dual teaching page.

A.Y. 2020/2021 - other study programmes

Professional master's programmes

Professional Master’s courses and Postgraduate activities will be carried out only remotely.

PhD programmes

PhD programmes will continue according to the indications provided by each didactic board.

Ca’ Foscari School for International Education (CFSIE)

In the first semester of the academic year 2020/2021 lessons will restart exclusively in online mode; details for each activity are available on the website www.unive.it/cfsie-en. The online mode is adopted both for teaching activities and for exams

The teaching mode for the second semester of the academic year 2020/2021 will be defined at a later date, based on the progress of the health emergency.


Ca' Foscari's student hardship fund

The University has allocated €4.5 million to support existing and newly enrolled Ca' Foscari students to cope with the difficulties suffered by them and their families in recent months, guaranteeing regional study grants for all eligible students and contributions towards the costs of rent, transport and connectivity or for purchasing a new PC. Specifically, you can apply for the following contributions:

  • connectivity: a contribution of €100 towards the purchase of a new personal computer, tablet or smartphone or towards internet costs, on a fixed or mobile network;
  • a contribution of choice towards residency and mobility:
  1. a contribution towards travel passes for city or intercity transport, for a total of 50% of the cost, and up to a maximum of €250.
  2. a contribution towards the costs of renting, for an amount of €600.

The call for application is now online and will remain open until 12:30 pm on Thursday 17 December 2020. In addition to these special measures, find out all about study grants and other incentives [ENG].


Laboratories and internships

All laboratory activities and related internships (for students of every level) will continue in-person, always guaranteeing the safety measures already in place.
Curricular and extracurricular internships will carry on as per agreed with the hosting institution/company.

Internships in Italy

From May 18th, 2020, curricular and extacurricular internships on the Italian territory and be activated and carried out in presence, remotely or a combination of the two.

Internships abroad

All internships abroad in presence are suspended until January 31st, 2021, in compliance with the relevant Ministerial Decree and the recent security measures adopted by the University governing bodies.
It is however possible to apply to International Project Work and Mentoring for International Experience, in order to undergo a traineeship remotely and gain professional experience in an international context.


Libraries and access to bibliographic resources

Libraries will remain open to Ca’ Foscari’s professors and students, for research and study activities and employing the usual booking system. External visitors won’t be allowed in.

Restoration of library services

The university's library network has restored its services, including book lending, the consultation of open-shelf materials and the photocopying of hard-copy periodicals. To access all of these services, an appointment is required, and access to the libraries will be permitted only to those equipped with the necessary protection (both mask and gloves) upon presentation of their university badge.

The library network has also reactivated the document delivery service for articles.

To return overdue library materials, please follow the indications provided on the web pages of the university's various libraries. If you have overdue library materials and are currently unable to return them in person, please write to the relevant library to request an extension of the loan period.

For information about how to access the libraries' lending and consultation services, consult the general web page for the university library system and the specific web page of the library of interest (BALIBASBAUMBECCFZ). To see how your personal data is processed when booking an appointment, consult the related privacy policy.

Online library resources

During the temporary closure of Ca’ Foscari’s libraries due to the coronavirus outbreak, you can make use of the university’s vast collections of resources, which you can easily access from home.
There are plenty of online resources available, including over 2 million e-books, more than 60,000 e-journals and 84 databases, all of which can be explored by using Ca' Foscari's library portal, cerCa'. In addition, the university library system has activated access to additional resources (e-books and e-journals) that have been made available by their publishing houses during the coronavirus emergency.

Detailed instructions regarding how to access online bibliographic resources can be found on the web page dedicated to remote access procedures.

For further information or for additional help with the use of electronic resources and the cerCa’ portal, please fill in this online help form: Chiedi aiuto [ITA].

For technical problems related to remote access and credentials, please contact the Call Centre.

It is also possible, even without authenticated web access, to consult the ARCA research archive as well as the full-text documents and photographs of other digital archives [ITA].


International mobility - useful information and FAQs

Information for outgoing students and ordinance regarding returning to Italy

Erasmus, ICM Overseas, Double/Joint degrees, Visiting, etc.

Ca’ Foscari will continue to be in contact with the other university involved in your exchange about the coronavirus situation in Italy as well as – for those of you currently on exchange – the solutions we have proposed to allow you to complete your educational experience, especially with regard to the recognition of the credits you have been working to obtain.

There will surely be cases that will require the provision of more specific information or instructions than those provided below. In this event, please contact the International Office for any additional clarification you need.

  1. Ca’ Foscari students currently abroad through a mobility programme
    The guidelines put in place with the last communication you received from the International Office remain unchanged.
  2. Ca’ Foscari students planning to leave in the next few days/weeks for a mobility period abroad
    For the moment, and until the Italian government’s containment measures change, the university is obliged to prohibit your departure. Unfortunately, we must wait and see how the situation evolves in the coming weeks and months.
  3. Ca’ Foscari students selected to carry out a mobility period abroad during the 2020/21 academic year
    The International Office is working hard to make sure you can carry out your mobility period. Nonetheless, it will be subjected to the evolution of the Covid-19 situation in the months/weeks before your departure.
  4. Ca’ Foscari students who have interrupted their mobility period abroad in order to return to Italy
    Mobility periods are cancelled for the first semester of the 2020/21 a.y. The International Office is costantly checking with students and partnering institution to find viable options.

Information for incoming students

Erasmus, ICM Overseas, Double/Joint degrees, Visiting, etc.

Ca’ Foscari will continue to be in contact with the other university involved in your exchange about the coronavirus situation in Italy as well as – for those of you currently on exchange – the solutions we have proposed to allow you to complete your educational experience, especially with regard to the recognition of the credits you have been working to obtain.

There will surely be cases that will require the provision of more specific information or instructions than those provided below. In this event, please contact the International Office for any additional clarification you need.

If you have an emergency resulting from the coronavirus situation, please contact the International Office via Skype between 10AM and 12PM, Monday to Friday, using the Skype name immigration.cafoscari.

  1. International students currently on exchange at Ca’ Foscari
    Your mobility period continues via online classes and exams. You can therefore continue to study and follow your courses remotely as you have been doing these last few weeks and your exams will take place via the same means. Your Ca’ Foscari email account (@unive.it) will be remain active for the full mobility period initially agreed upon. Continue to stay strong.
  2. International students who intend to travel to Italy in the next few days/weeks for a mobility period at Ca’ Foscari
    For the moment, and until the Italian government’s containment measures change, the university is obliged to prohibit your departure for Venice. We hope very much for all of you that the situation will improve in the coming weeks and that the government’s measures will ease accordingly. Thank you in advance for your understanding.
  3. International students who have interrupted their mobility period at Ca’ Foscari in order to return to their homes abroad
    The guidelines put in place with the last communication you received from the International Office remain the same. We hope you and your families are safe and healthy.
  4. International students who are planning to study at Ca’ Foscari during the 2020/21 academic year
    The International Office is working determinedly to ensure that you will be able to begin your mobility period at our university as planned. We know you understand, however, when we say that this possibility depends on the coronavirus’s spread and the areas affected in the weeks leading up to your departure for Venice. As a result, we must wait and see how the situation evolves before providing definitive confirmation. We thank you for your patience and understanding.

Immigration procedure FAQs

For up-to-date information regarding travel to/from Italy and cases requiring a 14-day self-isolation period, please check the following Italian Government's pages:

Notice: if you have any doubts about travelling to Italy, please contact the Border Police or the competent local Prefettura or health authorities.

I am an international student at Ca' Foscari and I went back to my home country due to the COVID-19 emergency. Can I come back to Italy for the fall semester?
If the national borders are open, you can come back to Italy if:

  • you hold a valid Italian permit of stay;

OR

  • you have an expired permit of stay and the post office receipt for its renewal (you are only allowed to take a direct flight to Italy, without stopping in any other country);

OR

  • you still have a valid visa that allows multiple entries. The post office receipt alone is not enough to come back to Italy. I fyou had a single-entry visa, you will need to apply for a re-entry visa.

I can't go to the Questura appointment for the residence permit. What should I do? 
In order to move the appointment, you can send a PEC (certified email, not normal email: in Italy we have a kind of email called PEC, which is secure and can be used to communicate with public entities) to Questura at  immig.quest.ve@pecps.poliziadistato.it, at least 15 days before the date of the appointment, writing “Richiesta di anticipo/posticipo di appuntamento” as the object of the mail and specifying your name, surname, date and place of birth, phone number and a motivated and proved reason to move the appointment.

I had my fingerprinting appointment before the coronavirus outbreak. Is my permit of stay ready? If so, can I collect it?
If you received a message from Questura stating that your permit is ready to be collected, you must book an appointment in advance on the CUPA online platform.Download this guide in order to:

Please arrive at the appointment on time and don't forget to wear both a mask and gloves.

Moreover, be sure to bring the following documents with you:

  • printed booking confirmation letter;
  • valid passport;
  • post office receipt for request/renewal of the permit of stay (accettazione assicurata);
  • expired permit of stay card (only in case of renewal).

Please remember that the appointment is personal, so it is not possible to send someone else to collect your permit of stay. NO exceptions are made.

I am in my home country. Can I send a friend to collect or renew my residence permit?
No, the procedures at the post office (sending the kit) and in Questura (attending the fingerprints appointment, collecting the residence permit) must be carried out personally.

Can I get my certificate of enrolment?
If you need the certificate for obtaining the residence permit, the University can send you a copy via email: in this case you will need to send us an email at  immigrationteam@unive.it with a copy of your ID and the receipt of the 16€ stamp, which you can buy online. Please note that right now we can only give you the certificate for the current academic year. If you need a certificate for the 2020/21 academic year, they will be available from mid-July after you pay yout tuition fees for the new semester.

If I have an emergency that I need help with as a result of the coronavirus situation, who should I contact?
Please contact the International Office via Skype between 10AM and 12PM, Monday to Friday, using the handle immigration.cafoscari. Please note that the service will be unavailable during the university's closure from August 10 to 14.

If you have questions about Italy's immigration procedures that were not answered above, please write to  immigrationteam@unive.it.

Incoming student FAQs

The FAQs are divided into two sections for different groups. The first section is for exchange students currently following courses at Ca' Foscari, while the second is for future incoming exchange students.

CURRENT INCOMING STUDENTS

I do not know how to check my Ca’ Foscari account. What can I do?
In order to check it, you just have to access to your webmail, typing your matricula@stud.unive.it and password.
 
I have lost my password, how can I get a new one?
Please contact  callcenterstudenti@unive.it.
 
My password has expired: how can I get a new one?
Please contact  callcenterstudenti@unive.it.

I am having problems with the online Moodle platform. What can I do?
Please contact  elearning@unive.it or  incoming.mobily@unive.it to get a little handbook about that.

Referred to students who came in a.y. 2019/20: I have decided to return to my home country. Will it possible for me to come back to Ca’ Foscari, once the coronavirus emergency has been contained?

Yes, but please check the procedures with your Home University.
If you are an Erasmus KA107 International Credit Mobility student, please contact  international.cooperation@unive.it. If you are a Double or Joint Degree student, please contact  jointdegree@unive.it.

Referred to students who came in a.y. 2019/20: According to my Home University, I have to go back to my country. Will it be possible for me to start the fall semester of the 2020/21 academic year?
Ca’ Foscari will be pleased to welcome you again, but please check with your Home University. If you are a Double or Joint Degree student, please contact  jointdegree@unive.it.

Referred to students who came in a.y. 2019/20: Is my Erasmus+ 103 or Overseas experience at Ca’ Foscari considered as a mobility for study, even though I have already come back home?
Please check with your Home University. 

Given that the university offices are physically closed, do I have to collect the signatures for my Learning Agreements or During the Mobility LA?

Yes. Please write an email to  incoming.mobility@unive.it. If you are a Double or Joint Degree student, please contact  jointdegree@unive.it.

Even though classes are being held online, do I have to upload courses in my online study plan (online booklet)?
Yes, you do. If you need support, please contact  incoming.mobility@unive.it. If you are a Double or Joint Degree student, please contact  jointdegree@unive.it.

Since most of my exams will be held online, do I have to register for the exam sessions?
Yes, you have to follow the procedures for the registration to exams. If you need support, please ask the campus in charge:

Please remember to check your professor’s notice board on their webpage (you can reach it by typing the professor’s name into the search bar on the website) and the courses’ Moodle page. It is very important in order to have more details about the upcoming exams.
Please contact the professor only if you could not find anything online.
 
I would like to register for my School for International Education (SIE) courses, but I am having trouble. What can I do?
Please contact  cfsie@unive.it.
 
I am attending Venice International University (VIU) courses. Will they be held online as well?
Please contact  shss@univiu.org.

Is there a way to get in touch remotely with other international students?
Yes! You can follow the

Since I will attend exams remotely, will I receive a final Transcript of Records?
Yes, you will. Please, be informed that only passed exams will be reported in your ToR.

If I have an emergency that I need help with as a result of the coronavirus situation, who should I contact?
Please contact the International Office via Skype between 10AM and 12PM, Monday to Friday, using the handle immigration.cafoscari

FUTURE INCOMING STUDENTS

This section of the FAQs is divided into two parts - one for Erasmus exchange students and one for all other types of exchange student (Overseas Programme, SEMP, Visiting Students). Each of the two parts is subdivided into lists of questions and answers for three different groups: those scheduled to come to Ca' Foscari in the fall, those scheduled to come in the spring, and those scheduled for a year-long exchange. Be sure to consult the list dedicated to students in your particular situation.

ERASMUS
1ST SEMESTER (FALL)

I am an Erasmus student who has been nominated for the first semester. Can I carry out my mobility experience  remotely online?
We are sorry, but this is not possible. However, you can request to attend your mobility on campus (COVID-19 permitting) during the spring semester.

I am an Erasmus student who has been nominated for the first semester. Can I carry out my mobility experience  remotely online?
We are sorry, but this is not possible.

I am an Erasmus student who has been nominated for the first semester and I have decided to postpone my mobility until the second semester. Who should I contact?
Make sure to communicate your preference to your home university as soon as possible. 

I am an Erasmus student who has been nominated for the first semester and I have decided to cancel my mobility. Who should I contact?
Make sure to communicate your preference to your home university as soon as possible.

I am an Erasmus student who has been nominated for the first semester. Due to current uncertainty I am not willing to postpone my mobility until spring semester, but I still would like to attend a mobility in Venice in the future. Can I postpone my mobility until the 2021-22 academic year?
Please, contact your Home University and inform them about your this issue. 

2ND SEMESTER (SPRING)

I am an Erasmus student who has been nominated for the second semester. Can I carry out my mobility experience on campus?
Yes, you can carry out your mobility experience in Venice during the second semester (COVID-19 permitting). 

FULL YEAR

I am an Erasmus student who has been nominated for the whole academic year. Can I carry out my mobility experience on campus?
Unfortunately, but this is not possible. However, you can carry out the first semester remotely online (from home) and the second semester on campus in Venice (COVID-19 permitting).

I am an Erasmus student who has been nominated for the whole academic year. Will I receive any help in finding an accommodation for the second semester?
Yes, make sure to contact the Housing Office (housing@unive.it) for help.

I am an Erasmus student who has been nominated for the whole academic year. Can I move to Venice during the first semester and carry out my studies online?
At the current date there is no restriction concerning travel from other European countries to Italy. However, we highly discourage you to move to Venice for the fall semester to avoid non-essential travel and we encourage you to travel to Italy at the beginning of the spring semester (COVID-19 permitting).

I am an Erasmus student who has been nominated for the whole academic : will I be able to take the first semester exams remotely online?
Yes, if you choose to follow any course of the first semester remotely online you will also be able to take the respective exam remotely online. 

I am an Erasmus student who has been nominated for the whole academic year: since the first semester will be carried out totally online, where can I find more information about how the courses will be held?
You will be able to find more information about the teaching methods and materials on the course web page. 

I am an Erasmus student who has been nominated for the whole academic year: since the first semester will be arranged totally online, will all the courses that I have decided to take be held online?
Yes, you will be able to attend the courses remotely online.

I am an Erasmus student who has been nominated for the whole academic year. Due to current uncertainty I am not willing to attend my mobility on campus during spring semester, but I still would like to carry out a mobility experience in Venice in the future. Can I postpone my mobility until the  2021-22 academic year?
Please contact your Home University to inform them. 

I am an Erasmus student who has been nominated for the whole academic year and I have decided to cancel my mobility. Who should I contact?
Make sure to communicate your preference to your home university as soon as possible.

NON-ERASMUS PROGRAMMES (OVERSEAS, SEMP, VISITING STUDENTS)
1ST SEMESTER (FALL)

I am an Overseas/SEMP/Visiting student who has been nominated for the first semester. Can I carry out my mobility experience on campus?
We are sorry, but this is not possible. However, you can either attend your mobility remotely online for the first semester or you can request to postpone your mobility and attend it on campus (COVID-19 permitting) during the second semester.

I am an Overseas/SEMP/Visiting student who has been nominated for the first semester and I have decided to postpone my mobility experience. Who should I contact?
Make sure to communicate your preference to your home university as soon as possible. 

I am an Overseas/SEMP/Visiting student who has been nominated for the first semester. Can I carry out my mobility experience remotely online?
Yes, you can carry out your mobility experience remotely online for the first semester.

I am an Overseas/SEMP/Visiting student who has been nominated for the first semester. Will I receive a transcript of records even though the mobility will only be carried out online remotely?
Yes, you will receive a transcript of records at the end of your mobility.

I am an Overseas/SEMP/Visiting student who has been nominated for the first semester and I have decided to carry out my mobility experience remotely online. Will I be able to take the exams remotely online?
Yes, if you choose to follow any course of the first semester remotely online you will also be able to take the respective exam remotely online.

I am an Overseas/SEMP/Visiting student who has been nominated for the first semester and I have decided to carry out my mobility experience remotely online. Where can I find more information about how the courses will be held?
You will be able to find more information about the teaching methods and materials on the course webpage. 

I am an Overseas/SEMP/Visiting student who has been nominated for the first semester and I have decided to carry out my mobility experience remotely online. Will all the courses that I have decided to take be held online?
Yes, you will be able to attend all of your courses remotely online.

I am an Overseas/SEMP/Visiting student who has been nominated for the first semester and I have decided to cancel my mobility. Who should I contact?
Make sure to communicate your preference to your home university as soon as possible.

FULL YEAR

I am an Overseas/SEMP/Visiting student who has been nominated for the whole academic year. Will I receive any help in finding accommodation for the second semester?
Yes, make sure to contact the Housing Office (housing@unive.it) for any help.

I am a SEMP/Visiting student from Europe who has been nominated for the whole academic year. Can I move to Venice during the first semester and carry out my studies remotely online?
At the current date there is no restriction concerning travels from Europe to Italy. However, we highly discourage you to move to Venice for the fall semester to avoid non-essential inflow and we invite you to travel to Italy at the beginning of the spring semester (COVID-19 permitting).

I am an Overseas/SEMP/Visiting student who has been nominated for the whole academic year and I have decided to carry out the first semester remotely online. Will I be able to take the exams remotely online?
Yes, if you choose to follow any course of the first semester remotely online you will also be able to take the respective exam remotely online.

I am an Overseas/SEMP/Visiting student who has been nominated for the whole academic year and I have decided to carry out the first semester remotely online. Where can I find more information about how the courses will be held?
You will be able to find more information about the teaching methods and materials on the course webpage. 

I am an Overseas/SEMP/Visiting student who has been nominated for the whole academic year and I have decided to carry out the first semester remotely online. Will all the courses that I have decided to take be held online?
Yes, you will be able to attend the courses remotely online.

I am an Overseas/SEMP/Visiting student who has been nominated for the whole academic year. Due to current uncertainty I am not willing to carry out my mobility experience on campus during the spring semester but I still would like to carry out a mobility experience in Venice in the future. Can I postpone my mobility experience to the 2021-2022 academic year?
Please contact your Home University to inform them.

I am an Overseas/SEMP/Visiting student who has been nominated for the whole academic year and I have decided to cancel my mobility. Who should I contact?
Make sure to communicate your preference to your home university as soon as possible.

Housing FAQs

Due to the coronavirus and the shut down, I had to go back to my country and so I left my dorm. I would like to cancel the contract and have my deposit back. What should I do?
Please write a message to  accommodation@esuvenezia.it. ESU staff will reply to you as soon possible.

How long will it take to receive my refund from ESU?
As a public institution, ESU must justify every payment and financial operation. This is the reason why its refunds take longer than a private wire transfer does. It will take at least one month. In this particularly complicated period, it may even take a little longer because banks are not working normally.

Due to the coronavirus shut down, I had to go back to my country and so I left my flat. I would like to cancel the contract and have my deposit back. What should I do?
Before leaving, you ought to have contacted your landlord. If you did not, please inform him or her at once and try to deal directly with him or her. The University cannot be involved in your private arrangements with your landlord.

Last update: 26/11/2020