Covid-19 information hub 
Ca' Foscari for the Coronavirus emergency

As the coronavirus, and the disease it causes, have spread to virtually every nation around the globe, it has become clear that the virus neither heeds national borders nor respects cultural differences. As a result, it is as a global community that we will overcome the pandemic’s challenge. Ca’ Foscari and its community thank everyone, from governments to individuals, for doing their part around the world.

This page provides useful information about the current situation in Italy and at Ca’ Foscari, and will be updated regularly.

General information about the coronavirus and Italy

To assist Italy in this effort, the Italian government put rigorous national measures in place in early March to slow the virus’s spread and protect as many people as possible from infection, especially the elderly and people with pre-existing medical conditions, as well as ensure the Italian health system’s continued ability to assist the ill. This meant an extended closure of schools and non-essential shops, the encouragement to work from home whenever possible and the restriction of mobility through the requirement that residents "shelter in place".

On May 18, the government began lifting restrictions, on June 3 travel across regional borders resumed and on June 15 Italy opened its borders to travellers coming from EU countries. Social distancing is being maintained and the use of masks and gloves or hand sanitizer is required indoors in public contexts.

All of the specifics can be found in the Italian government’s FAQs, which have been made available in various languages, including English. 

Online resources

In the event of illness

It is important to stay at home if you feel unwell. If you have a fever, cough and difficulty breathing, seek medical attention. Call your family doctor if you have one. If you don’t have a family doctor, you can call the nearest Guardia Medica (each hospital has its own, you can find the number on the internet) or one of the following numbers:

  • 1500 for general info, active around the clock
  • 800 462 340 for the Veneto region (other Italian regions)
  • 112 or 118, which are the general numbers for emergencies

"In September we will return to our classrooms": the message of the Rector

"In September, Ca’ Foscari will return to being the place we all know and love, as we will finally return to our classrooms! Classes will be held in person starting on September 6 for the linguistic area and starting on September 13 for all other areas.” Read the Rector’s full message on cafoscariNEWS.

Coronavirus and Ca’ Foscari

At Ca’ Foscari, the need to contain the coronavirus’s spread has necessitated the cancellation/postponement of events, the substitution of on-campus classes and exams with online equivalents, and the restriction of physical access to libraries and communal spaces at the university. Although most staff is working from home, access to services continues uninterrupted via telephone, email and online conferencing platforms.
It is easy to feel a sense of disorientation and isolation in our current circumstances, but the Ca’ Foscari community is an inclusive and resilient one. Although we are being called upon to make difficult personal and collective sacrifices, and to adapt our habits for the greater good, together, as citizens of the world, we are rising to the challenge. 

Useful documents for staff members and students

Quick access to services


Didactic activities

A.Y. 2021/2022 - Bachelor's and Master's degrees

The health situation is still changing, but it is expected that in September 2021, in-person classes will resume. During the first semester the dual mode will be available for international students and, if social distancing needs to be maintained, for all students. The university’s communication channels will be updated soon with all the information and the details regarding the way in which teaching and learning activities will be resumed. 

Exams

The autumn exam session will be held between 23 August and 11 September (for the linguistic area, 23 August – 4 September). This exam session will be carried out in person, unless the national government or the regional government introduce further restrictions in the coming months. Exceptions may be made only for international students.
Professors and teaching staff will provide detailed information regarding the way in which exams will be carried out. This information can be found on each teacher’s personal webpage and on Moodle. 

Graduation sessions 

Final exams (thesis defences) for the summer session (12 - 24 July) will be conducted in person, in compliance with the safety measures prescribed by ministerial decrees regarding the current health emergency and according to the modes described at the page Characteristics and assessment of final exam > MA and old university system degrees

For more details on the summer session deadlines, please refer to the Deadlines for the degree sessions web page.


Laboratories and internships

Experiential activities, including internships, can be conducted in person, in compliance with the safety protocols explained in attachments 18 and 22 of the Ministerial Decree issued on 12/03/2021. 

Therefore:

  • all current curricular internships conducted in person or in a mixed format can continue in these modes, in compliance with the safety protocols explained in attachments 18 and 22 of the Ministerial Decree issued on 12/03/2021, and according to what the host organisation requires;
  • all curricular and extracurricular internships on Ca’ Foscari premises, both for Ca’ Foscari students and members of other universities, can be conducted in person, online or in a mixed format; tutors need to ensure their presence on the premises for in-person or mixed activities, and the authorisation of the Head of the Department is required;
  • new curricular internships can be activated in person, in a mixed format or entirely online, in compliance with the safety protocols explained in attachments 18 and 22 of the Ministerial Decree issued on 12/03/2021, and according to what the host organisation requires.

Internships abroad


Front office services and office hours

Student desks and student services appointments must be booked online.

Some in-person office hours are available (booking is required). Students should contact individual professors and language assistants directly and in advance for information regarding this possibility. Information concerning office hours is available on the teaching staff’s personal pages.


Study rooms 

Study rooms can be booked in CFZ (Ca’ Foscari Zattere) via the Affluences app. 208 extra places are available. 


Libraries and access to bibliographic resources

University members (professors and students) and specific categories of non-university members can access libraries and services only by reservation for research and study activities. For more information consult the page Access general rules.

The website of each library is updated with the current opening hours. Please refer to BALI, BAS, BAUM, BEC, CFZ or to SBA - University Library System.

Online library resources

The University Library System has a vast collection of available resources, including over 2 million e-books, more than 60,000 e-journals and 84 databases, all of which can be explored by using Ca' Foscari's library portal, cerCa'. In addition, the university library system has activated access to additional resources (e-books and e-journals) that have been made available by their publishing houses during the coronavirus emergency.

Detailed instructions regarding how to access online bibliographic resources can be found on the web page dedicated to remote access procedures.

For further information or for additional help with the use of electronic resources and the cerCa’ portal, please fill in this online help form: Chiedi aiuto [ITA].

For technical problems related to remote access and credentials, please contact the Call Centre.

It is also possible, even without authenticated web access, to consult the ARCA research archive as well as the full-text documents and photographs of other digital archives [ITA].


Psychological helpline by ESU Venice

ESU Venezia, the regional agency for the right to study, provides some services activated by CUORI, the Guidance and Psychological Counselling Centre. Psychological counselling interventions can also be held in English. 

For more information: www.esuvenezia.it ,  scop@esuvenezia.it, Palazzo Badoer, San Polo 2549, Venice


International mobility - useful information and FAQs

Starting from the second semester of the academic year 2020-21, Ca’ Foscari University of Venice allows resumption of international mobility for study (Erasmus +, Overseas, Erasmus + ICM, SEMP, Visiting Students etc.).
More information on the Covid emergency in Italy and abroad:

Outgoing students

Prior to departure, outgoing students will have to:

  • make sure that the Host University, the country of destination and the national and international regulations allow traveling
  • make sure to know and accept the specific teaching and class attendance modalities (on-site or online), taking into account that they could change according to the evolution of the pandemic
  • sign a “Declaration of responsibility” specifically designed to relieve Ca’ Foscari University of Venice of responsibility in case of any sort of difficulty caused by the Covid-19 pandemic 

Contacts:

Immigration procedure FAQs

For up-to-date information regarding travel to/from Italy and cases requiring a 14-day self-isolation period, please check the following Italian Government's pages:

Notice: if you have any doubts about travelling to Italy, please contact the Border Police or the competent local Prefettura or health authorities.

I am an international student at Ca' Foscari and I went back to my home country due to the COVID-19 emergency. Can I come back to Italy for the spring semester?
If the national borders are open, you can come back to Italy if:

  • you hold a valid Italian permit of stay;

OR

  • you have an expired permit of stay and the post office receipt for its renewal (you are only allowed to take a direct flight to Italy, without stopping in any other country);

OR

  • you still have a valid visa that allows multiple entries. The post office receipt alone is not enough to come back to Italy. If you had a single-entry visa, you will need to apply for a re-entry visa.

I can't go to the Questura appointment for the residence permit. What should I do? 
In order to move the appointment, you can send a PEC (certified email, not normal email: in Italy we have a kind of email called PEC, which is secure and can be used to communicate with public entities) to Questura at  immig.quest.ve@pecps.poliziadistato.it, at least 15 days before the date of the appointment, writing “Richiesta di anticipo/posticipo di appuntamento” as the object of the mail and specifying your name, surname, date and place of birth, phone number and a motivated and proved reason to move the appointment.

I had my fingerprinting appointment before the coronavirus outbreak. Is my permit of stay ready? If so, can I collect it?
If you received a message from Questura stating that your permit is ready to be collected, you must book an appointment in advance on the CUPA online platform.Download this guide in order to:

Please arrive at the appointment on time and remember to always wear a face mask correctly.

Moreover, be sure to bring the following documents with you:

  • printed booking confirmation letter;
  • valid passport;
  • post office receipt for request/renewal of the permit of stay (accettazione assicurata);
  • expired permit of stay card (only in case of renewal).

Please remember that the appointment is personal, so it is not possible to send someone else to collect your permit of stay. NO exceptions are made.

I am in my home country. Can I send a friend to collect or renew my residence permit?
No, the procedures at the post office (sending the kit) and in Questura (attending the fingerprints appointment, collecting the residence permit) must be carried out personally.

Can I get my certificate of enrolment?
If you need the certificate for obtaining the residence permit, the University can send you a copy via email: in this case you will need to send us an email at  immigrationteam@unive.it with a copy of your ID and the receipt of the 16€ stamp, which you can buy online

If I have an emergency that I need help with as a result of the coronavirus situation, who should I contact?
Please contact the International Office by booking an online appointment.

If you have questions about Italy's immigration procedures that were not answered above, please write to  immigrationteam@unive.it.

Incoming students

Before arriving, incoming students will have to:

  • make sure that the Home University, the country of destination and the national and international regulations allow traveling
  • make sure to know and accept the specific teaching and class attendance modalities (on-site or online), taking into account that they could change according to the evolution of the pandemic
Contacts:

Incoming students - what to do if:

Covid-19 symptoms appear (cold, sore throat, cough, difficulty in breathing, fever above 37.5, etc.)

I am an Extra-Ue student

  • If you hold a private Health Insurance, you need to contact the issuing company for further information, as every one may have different terms and conditions. Please note that private insurance contracts must cover all risks of illness for the entire period of your stay in Italy, they must specify the country of validity and the dates of issuance and expiration and they must include indications about the procedures to ask for a reimbursement.
  • If you subscribed to the National Health System in Italy and you finalized your registration at the health registry (Anagrafe Sanitaria), you should immediately get in touch with the general practitioner (by phone call or text message). He/she will give you all the needed information to proceed with a swab test, if necessary.

I am a European student and I hold the European Health Insurance Card (EHIC)

  • If you are an EU student, you should hold the EHIC, issued by your national health authorities (if you do not have the EHIC card, you should contact the health service in your country before your departure). This card gives access to the public health care, although it does not cover any medical treatment.
  • If you have symptoms, please get in touch with a private doctor or subscribe to the annual National Health System in Italy, in order to be assigned a general practitioner.

I tested positive

  • In case you tested positive for Covid-19 after taking a swab test through the National Health System, you should carefully follow the instructions that the local health registry (Anagrafe Sanitaria Locale) and the doctors will give you.
  • In case you test positive for Covid-19 after taking a swab test privately, reach the following contacts:

    • 800 938 811 toll-free number of Ulss 3 Serenissima
    • 800 462 340 toll-free number of Regione Veneto

I have been in contact with someone who tested positive

We suggest you to get in touch with a general practitioner who will give you detailed instructions according to the measures of contagion prevention in place.

Ca’ Foscari University recommends using the app Immuni (Government’s app for Covid-19 contact tracing).

All international students can find further information about Health Insurances on the webpage Stay, insurance, transport. For further information: Counselling and Welcome Unit  immigrationteam@unive.it.

For up-to-date information from Regione Veneto: 

Telephone contacts for Covid-19:

  • 1500: Italian Health Ministry Number (Covid-19 info)
  • 800 462 340: toll-free number of Regione Veneto (in case of symptoms)
  • 800 938 811: toll-free number of ULSS Serenissima

Incoming students FAQs

The FAQs are divided into two sections for different groups. The first section is for exchange students currently following courses at Ca' Foscari, while the second is for future incoming exchange students.

Current incoming students - First Semester (Fall) and whole academic year

I do not know how to check my Ca’ Foscari account. What can I do?
In order to check it, you just have to access your webmail, typing your matricula@stud.unive.it and password.

I have lost my password, how can I get a new one?
Please contact   callcenterstudenti@unive.it. 

My password has expired: how can I get a new one?
Please contact   callcenterstudenti@unive.it.

I am having problems with the online Moodle platform. What can I do?
Please contact   elearning@unive.it or   incoming.mobily@unive.it to get a little handbook about that.
If you are an Erasmus KA107 International Credit Mobility student, please contact   international.cooperation@unive.it. If you are a Double or Joint Degree student, please contact   jointdegree@unive.it.

Given that the university offices are physically closed, do I have to collect the signatures for my Learning Agreements or During the Mobility LA?
Yes. Please write an email to   incoming.mobility@unive.it. If you are a Double or Joint Degree student, please contact   jointdegree@unive.it.

Even though classes are being held online, do I have to upload courses in my online study plan (online booklet)?
Yes, you do. If you need support, please contact   incoming.mobility@unive.it. If you are a Double or Joint Degree student, please contact   jointdegree@unive.it.

Since most of my exams will be held online, do I have to register for the exam sessions?
Yes, you have to follow the procedures for the registration to exams. If you need support, please ask the campus in charge:

Please remember to check your professor’s notice board on their webpage (you can reach it by typing the professor’s name into the search bar on the website) and the courses’ Moodle page. It is very important in order to have more details about the upcoming exams.

Please contact the professor only if you could not find anything online.

I would like to register for my School for International Education (SIE) courses, but I am having trouble. What can I do?
Please contact   cfsie@unive.it.

I am attending Venice International University (VIU) courses. Will they be held online as well?
Please contact   shss@univiu.org.

Is there a way to get in touch remotely with other international students?
Yes! You can follow the

Since I will attend exams remotely, will I receive a final Transcript of Records?
Yes, you will. Please, be informed that only passed exams will be reported in your ToR.

If I have an emergency that I need help with as a result of the coronavirus situation, who should I contact?
Please contact the International Office via Skype (immigration.cafoscari) between 10AM and 12PM, Monday to Friday or via email:  immigrationteam@unive.it.

I am an Erasmus student who has been nominated for the whole academic year. Can I carry out my mobility experience on campus in the second semester?
If you have carried out the first semester remotely (from home), you could either decide to continue your mobility completely virtually or decide to move to Venice. However, please check with your Home University what they require/suggest you to do.

I am an Erasmus/Overseas/SEMP/Visiting student who has been nominated for the whole academic : will I be able to take the first semester exams remotely online?
Yes, if you chose to follow any course of the first semester remotely you will also be able to take the respective exam remotely online. The same will be for the second semester.

I am an Erasmus/Overseas/SEMP/Visiting student who has been nominated for the whole academic year. Will I receive any help in finding an accommodation for the second semester?
Yes, please contact the Housing Office ( housing@unive.it) for help.

I was nominated as Erasmus/Overseas/SEMP/Visiting student for the first semester but could not carry out the mobility and, due to current uncertainty, I did not postpone it to the second semester. However, I still would like to carry out a mobility in Venice in the future. Can I postpone it to the 2021-22 academic year?
Please, contact your Home University and inform them about this issue. Acceptance from Ca’ Foscari University of Venice is to be defined according to the related agreement.

I am an Erasmus/Overseas/SEMP/Visiting student who has been nominated for the whole academic year and I have decided to cancel my mobility. Who should I contact?
Make sure to communicate your preference to your home university as soon as possible.

I am an Erasmus/Overseas/SEMP/Visiting student who has been nominated for the first/second semester and I have decided to postpone my mobility experience. Who should I contact?
Make sure to communicate your preference to your home university and to us as soon as possible.

Future incoming students - Second Semester (Spring)

I have been nominated for the second semester. Can I carry out my mobility experience in Venice?
Yes. However, make sure:

  • that your Home University, the country of destination and the national and international regulations allow traveling;

  • to know and accept the specific teaching and class attendance modalities (on-site or online), taking into account that they could change according to the evolution of the pandemic.

Will courses be held online or on-site? And where can I find information about how the courses will be held?
All courses (and exams) will be held both online and on-site. Lessons on Campus are reserved for a limited number of students: if you wish to attend on Campus, you will need to book a place through a dedicated app.  A specific handbook will be provided at the beginning of the semester and it will also be explained during the Welcome Day.
Furthermore, you will be able to find information about the teaching methods and materials on the course web page. 

I have been nominated for the second semester and I have decided to cancel my mobility. Who should I contact?
Make sure to inform us and your home university as soon as possible.

I am an Erasmus/Overseas/SEMP/Visiting student student who has been nominated for the second semester and I have decided to postpone my mobility to Fall 2021. Who should I contact?
You need to contact your Home University, in order to check if they can add you in the next selection. Acceptance from Ca’ Foscari University of Venice is to be defined according to the related agreement.

Housing FAQs

Due to the coronavirus and the shut down, I had to go back to my country and so I left my dorm. I would like to cancel the contract and have my deposit back. What should I do?
Please write a message to  accommodation@esuvenezia.it. ESU staff will reply to you as soon possible.

How long will it take to receive my refund from ESU?
As a public institution, ESU must justify every payment and financial operation. This is the reason why its refunds take longer than a private wire transfer does. It will take at least one month. In this particularly complicated period, it may even take a little longer because banks are not working normally.

Due to the coronavirus shut down, I had to go back to my country and so I left my flat. I would like to cancel the contract and have my deposit back. What should I do?
Before leaving, you ought to have contacted your landlord. If you did not, please inform him or her at once and try to deal directly with him or her. The University cannot be involved in your private arrangements with your landlord.

Last update: 26/07/2021