Contribution of the course to the overall degree programme goals
This course is elective and explores features, risks, and benefits of the digitalization of public administration, by keeping into account the heterogeneous application levels in the public sector. Governments are experimenting with innovative, technology-enabled service delivery models, which are starting to transform the way they work. The digital wave promises to change the information systems, the operational mechanisms and the same concept of public services, actively influencing the relationship between citizens and governments and fostering social innovation. The lectures refer to all the fields at each level.
Expected learning outcomes
The aim of the course is to give an overview of the most relevant issues of public management and explain the influence of digitalization on both change process of public services and social innovation.
The course provides alternative theoretical models, interpretative tools, and case studies on best practices.
Introduction to Digital management I and II is preliminary
Macro-topics are as follows:
1 Public sector reforms and e-government;
2 Digitalization in public services, social innovation and collaborative citizens
3 Decision Support Systems (DSS) and Strategic Public Sector Decision Making;
1 Introducing and positioning digital government
3 The service state
4 Open and transparent government
5 Smart government
6 Participatory democracy and public engagement
7 Emerging Issues
Miriam Lips (2020), Digital Government Managing Public Sector Reform in the Digital Era, Routledge
Articles, papers and case studies will be made available progressively on the Moodle platform
The examination consists of two parts.
The first part (weighing 40% in the final score) will consist of a project work to submit in PowerPoint format, three days before the second part.
Each work unit will consist of a maximum of 2 students.
The second part will be based on 50-minutes test based on 3 open-ended questions and 4 multiple-choice questions .
It is a blended course. Part of the meetings will consist of lectures. The online part will be devoted to the presentation and discussion of case studies, weekly monitoring of project work and seminar activities with practitioners and/or academics.
Type of exam
2030 Agenda for Sustainable Development Goals
This subject deals with topics related to the macro-area "Human capital, health, education" and contributes to the achievement of one or more goals of U. N. Agenda for Sustainable Development
Last update of the programme: 23/05/2022
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