Academic year
2023/2024 Syllabus of previous years
Official course title
Course code
EM1121 (AF:449480 AR:255556)
On campus classes
ECTS credits
Degree level
Master's Degree Programme (DM270)
Educational sector code
1st Term
Course year
In cooperation with
Logo azienda
Go to Moodle page
The course presents the structural and behavioral characteristics of the complex organizational systems, having as reference, in comparative terms, the Public Administration (PA), the non-profit and profit organizations.
The aim is to provide students with the ability to critically analyze the dynamics of the governance processes of network systems and the characteristics of the regulatory mechanisms used in integration processes by organizations that produce public goods or manage common goods.
The first part of the course is of a theoretical nature – characterized by a historical and social recognition from the Weberian concept of bureaucracy up to the most recent orientations on the possibilities and limits of a post-bureaucratic organization of work, such as the corporate case of Netflix and the Culture of Reinvention – and will end with seminars in which managers of the PA, Third sector and private companies will be invited to discuss some of the most topical issues related to complex organizations: debureaucratization, public service ethics, organizational democracy, networks in policy governance, hybrid forms of governance.
The course aims to enable students to:
- know the evolution of the different theories of analysis of bureaucratic processes
- know the socio-cultural dynamics of complex social systems
- know and be able to use the main sociological concepts in the analysis of bureaucracies
- be able to recognize the mechanisms of governance
The basic concepts of Sociology
First part
Organization and bureaucracy: theoretical references and historical-social framework

- The characteristics of bureaucratic processes
- The network and social dynamics (morphology and social dynamics)
- Some concepts in the governance of complex systems (authority, social capital, trust)
- Governance processes and complex systems (multistakeholder and multi-level governance)

Second part
Lectures in seminar form with external experts

At least 3 lessons in which a PA manager (theme: debureaucratization and organizational democracy), a manager of a start-up (topic: use of digital technologies to support and improve the quality of interpersonal relationships in organizational contexts) and a coordinator of the Third Sector (theme: co-design of social policies and public/private multistakeholder governance) will be invited.
- G. Bonazzi (2008, 14th edition), Storia del pensiero organizzativo, vol. 2, 'La questione burocratica', FrancoAngeli, Milan.
- Other texts indicated in the document 'Guida dell'Insegnamento', Moodle page and collected in the 'Course materials' folder.

Students are kindly requested to register on the Moodle page in advance of the start of the course to familiarise themselves with the documents entered. It is recommended to read the documentation contained in the 'Course Materials' folder according to the indications and deadlines provided in class.
Attending students
Verification of learning will be conducted on the basis of:
(a) presentation group work in the classroom;
- oral examination on the course bibliography and documentation contained in the 'Course Materials' folder (only texts indicated as mandatory).

Evaluation of group work in thirtieths. Criteria: clarity of exposition, appropriateness of vocabulary, connection with concepts and theories presented in the classroom

Non-attending students
Verification of learning will be based on:
- oral examination on the course bibliography and documentation contained in the 'Course Materials' folder (only texts indicated as mandatory)

Translated with (free version)
The course favors student-centered teaching, which emphasizes the active participation of the student by placing him at the center of the teaching process to facilitate a reflective approach, critical and analytical learning and greater autonomy.

The initial part of the course includes traditional teaching methodologies (lectures), which will be integrated by student interventions in the Rapid Responses (RR) format. Students are asked to rework and critically interpret the theoretical literature with the documentation collected in the 'Course Materials' folder in Moodle (articles, essay extracts, reports, etc.). The presentation of the RR can be individual or in pairs and the other students will have to interact and actively participate in the discussion. In compiling the RR the student must commit himself to overcome simple positions and use the acquired knowledge to interpret in an innovative way the literature and theories illustrated during the course.

In the final part of the Course, some meetings are scheduled in seminar form with external experts, which will be followed by a debriefing activity in which students will be invited to reflect on the experience to understand it and bring it back to the general theoretical frameworks, with the aim of building a semantic map of the relevant concepts and themes that emerged. Small working groups will be formed followed by plenary discussions in which students are invited to comment and provide feedback on the work of others.
The course is carried out in collaboration with the extended partnership AGE-IT Age-It - Ageing well in an agening society” (PE0000015), CUP H73C22000900006, public notice no. 341/2022 of the National Recovery and Resilience Plan ("NRRP"), Mission 4 - Component 2 - Investment 1.3, funded by the European Union - NextGenerationEU. As part of the course, meetings with companies’ testimonials involved in the project may be offered, focusing on the development of practical knowledge in the subject matter, as well as the results of the project itself. This course covers topics related to Spoke 10 Mainstreaming ageing by building institutional mechanisms for better and future-oriented policy making – WP3.
written and oral

This subject deals with topics related to the macro-area "Circular economy, innovation, work" and contributes to the achievement of one or more goals of U. N. Agenda for Sustainable Development

Definitive programme.
Last update of the programme: 08/11/2023