PROCESS MANAGEMENT FOR CULTURAL HERITAGE

The course explores the application of process management principles and methodologies to the specific context of cultural heritage management. Key processes related to the conservation, enhancement, enjoyment, and communication of cultural heritage will be critically analyzed, with a focus on the organizational and managerial dimensions of the processes and on the strategic improvement objectives of efficiency and effectiveness in their management.

At the end of the course, students will be able to:
o Understand the organizational and managerial nature of decisions relating to cultural heritage management in line with a process-based approach
o Understand different theories and models of process management applied to the complex sector of cultural heritage.
o Design and implement methodologies for mapping, analyzing, evaluating, and monitoring processes in different types of cultural institutions.
o Develop and present project proposals for process innovation in real-world cultural heritage management contexts.

There are no prerequisites. The course is dedicated to the degree program.

1. Process Management in the context of Cultural Heritage
2. Identification and mapping of processes
3. Process analysis: definition of advanced performance metrics (cultural KPIs, social impact indicators), benchmarking, scenario analysis
4. Process Management oriented towards enhancement and sustainable use (audience development, accessibility, experiential marketing, fundraising)
5. Designing actions for process improvement and innovation
6. Project work and presentation of case studies

to be defined

Final written exam (case study analysis and open-ended questions): 70%
Individual or group research project: 30%

written and oral

18/30 Sufficient (minimum to pass the exam)
19–22/30 Mediocre / Fair
23–25/30 Good
26–28/30 Very good
29/30 Almost excellent
30/30 Excellent
30 with honors Excellent with honors (perfect performance or beyond expectations)

lecture - discussion in groups

This subject deals with topics related to the macro-area "Cities, infrastructure and social capital" and contributes to the achievement of one or more goals of U. N. Agenda for Sustainable Development