PROCESS MANAGEMENT FOR CULTURAL HERITAGE

Academic year

2025/2026 Syllabus of previous years

Official course title

PROCESS MANAGEMENT FOR CULTURAL HERITAGE

Course code

CM0680 (AF:579340 AR:325220)

Teaching language

English

Modality

On campus classes

ECTS credits

6

Degree level

Master's Degree Programme (DM270)

Academic Discipline

SECS-P/08

Period

2nd Semester

Course year

1

Where

VENEZIA

Moodle

Go to Moodle page

Contribution of the course to the overall degree programme goals

The course explores the application of process management principles and methodologies to the specific context of cultural heritage management. Key processes related to the identification, conservation, management, use and communication of heritage will be critically analysed, with a focus on the organisational and managerial dimensions of the processes and on the strategic objectives of improving efficiency and innovation in their management.

Expected learning outcomes

At the end of the course, students will be able to:
o Understand the organizational and managerial nature of decisions relating to cultural heritage management in line with a process-based approach
o Understand different theories and models of process management applied to the complex sector of cultural heritage.
o Design and implement methodologies for mapping, analyzing, evaluating, and monitoring processes in different types of cultural institutions.
o Develop and present project proposals for process innovation in real-world cultural heritage management contexts.

Pre-requirements

There are no prerequisites. The course is dedicated to the degree program.

Contents

1. Process Management in the context of Cultural Heritage
2. Identification and mapping of processes, governance and policies in Cultural Heritage
3. Process analysis and social impact assessment though the definition of advanced performance metrics
4. Process Management oriented towards accessible and sustainable use
5. Designing actions for process improvement and innovation
6. Project work and presentation of case studies

Referral texts

• Labadi, S. 2022. Rethinking Heritage for Sustainable Development. London: UCL Press. https://doi.org/10.14324/111.9781800081925
• Harrison, R. et al. 2020. Heritage Futures: Comparative Approaches to Natural and Cultural Heritage Practices. London: UCL Press. DOI: https://doi.org/10.14324/111.9781787356009

• Additional materials on Moodle (slide, papers, and other materials will be updated on a weekly basis)

Assessment methods

Participation to the reading seminars: 25%
Essay: 25%
Group project: 25%
Final oral discussion during the exam: 25%

Type of exam

written and oral

Grading scale

18/30 Sufficient (minimum to pass the exam)
19–22/30 Mediocre / Fair
23–25/30 Good
26–28/30 Very good
29/30 Almost excellent
30/30 Excellent
30 with honors Excellent with honors (perfect performance or beyond expectations)

Teaching methods

Lectures
Presentation of case studies and classroom exercises
Reading seminars
Peer review among students
Group work

Further information

The office hours (ricevimento) will take place BY APPOINTMENT as follows:
- in person from 1:45 p.m. to 3:30 p.m. on 2, 9, 16, 23, 30 March
- online from 1:45 p.m. to 3:30 p.m. on 13, 20, 27 April and 4 May
- in person from 1:45 p.m. to 3:30 p.m. on 11, 18 and 25 May
- online, by appointment, in June

2030 Agenda for Sustainable Development Goals

This subject deals with topics related to the macro-area "Cities, infrastructure and social capital" and contributes to the achievement of one or more goals of U. N. Agenda for Sustainable Development

Definitive programme.

Last update of the programme: 19/02/2026