Giorgio PILONE

Adjunct Professor
Website (personal record)

Place and date of birth Torino, 02/05/1964 
Address: Via Claudia Augusta 56/c
31057  Silea Treviso
Mobile: 00393358341180
Hotel Consultant – since September 2019
Actual Business Parters: 
Since November 2019 - Sole Administrator at Apex Alliance Venice 1 Srl - 324 keys Hampton by Hilton Venice Tronchetto project, full value € 53 mln 
Main achievements: land and construction permit acquisition; finance resources finding
On-going: project and building; team recruitment, managing and operation 
Since November 2019 - Operation Manager – HNH Hospitality looking after upper upscale properties DoubleTree by Hilton Trieste, Indigo Venice and Verona, DoubleTree by Hilton Rome Monti. Training and develop management team leadership. Human Resorce project on going
Since December 2019 - ITS Turismo Veneto Academy - Hotel and F&B Management class trainer 
Since November 2019 – Teamwork Hospitality - Hotel / F&B Operation Consultant and Event Speaker 
Hilton Worldwide – Hotel Corporation of Europe – Milan                                                                             Italy June 2012 – September 2019
Director, Owner Support – Suites | Focused Service Brand Management 
Europe, Middle East & Africa 
Grade: Director 
Main Responsibility:
Lead and direct brand management owners support efforts across an assigned geographic region.
Build consistent Owners and Management Company relation from contract signature to hotel opening, trading and asset management. 
Pre-opening support to define strategies for a successful Opening.
Post-opening performance reviews for all hotels within 90-days of opening. 
Provide targeted strategic support, enhancing brand goals and target including market share 100% RPI, Guest Experience and Loyalty. 
Attend and contribute to organization of annual regional Owner and General Manager Conference, collaborating with regional team.
Travel Responsibilities: attend/host BPS Summits, Workshops, GM/DOS Class and Conferences, Key Partner Meetings and Team Meetings.
Gia Srl - Titian Inn Tessera and Treviso – Venice Airport                                                                                                 January 2012 - May 2012
Grade: Quadro A – Project Consultant Main Responsibility:
Best Western Brand Acquisition for both properties, Brand Standard check and application, Pricing and Business Strategy, Staff Interview and Selection for General Manager and Revenue Managementposition, Five Years Business Plan, Budget, New Accounting System Implementation (Uniform Systemof Account), Staff Training up to BW standard.
Total 125 Rooms, 31 Staff in both property – Housekeeping and Restaurant Outsourced
Hilton Garden Inn Venice Mestre – Venezia Capitol Srl                                                                                       March 2010 – December 2011
Grade: Quadro A – General Manager PMS and Reservation System OnQ Main Responsibility:
Pre-opening Activity, Market Study, Hotel Positioning, Brand Standard check and application, Five Years Business Plan, Yearly Budgeting, Marketing and Sales Organization,
Staff Interview and Selection, Cost Control / P&L (Uniform System of Account), Staff Training. TotalStaff 39 – Housekeeping and Restaurant Outsourced
Courtyard by Marriott Venice Airport – Metha Hotel Group                                                                                        June 2005 – March 2010
Grade: Quadro A – General Manager PMS Opera –Reservation System Marsha Main Responsibility:
Pre-opening Activity, Market Study ,Hotel Positioning, Brand Standard check and application, Five Years Business Plan, Yearly Budgeting, Marketing and Sales Organization,
Staff Interview and Selection, Cost Control / P&L (Uniform System of Account), Staff Training.
From April 2009, Supervisor of the Operation at Express by Holiday Inn Udine North, coordinating with the Resident Manager: Staff Management, Sales and Marketing Action, Budgeting, P&L and CostControl
Total Staff 12 – Housekeeping and Restaurant Outsourced
Holiday Inn Florence – Intercontinental Hotel Group                                                                                           January 2005 – June 2005
Grade: Quadro A – General Manager PMS Opera –Reservation System Holidex Main Responsibility:
Full Service Hotel Management, Refreshing the Restaurant Image, Re-launch of the Meeting Segment,Change to Outsource for Housekeeping Staff
Total Staff 35
Intercontinental Hotel Group                                                                                                                         September 2003 – January 2005
Grade: Quadro A – Franchisee Service Manager Main Responsibility:
Relationship Management of IHG Franchising Partner South Europe Region (Italy,Spain, Portugal, Greek, Ciprus, Israel, Malta)
Standard Check and Quality Control, Preopening Visit and Structure Check for new Opening, Supporton Tools and Marketing Opportunity, ensure correct using of the Brand Sales Tools. 
Express by Holiday Inn Quarto d’Altino – Intercontinental Hotel Group                                                            May 1998 – September 2003
Grade: Quadro A – General Manager
PMS Opera Express – Reservation System Holidex Main Responsibility:
Management Contract Property, Pre-opening Activity, Market Study ,Hotel Positioning, Brand Standard checkand application, Five Years Business Plan, Yearly Budgeting, Marketing and Sales Organization, Staff Interviewand Selection, Cost Control / P&L (Uniform System of Account).
Total Staff 24
Holiday Turin City Centre – Cesa Srl                                                                                                                       February 1993 – May 1998
Grade: Quadro A – General Manager PMS CDS Software
Main Responsibility:
Franchising Contract Property, Pre-opening Activity, Market Study ,Hotel Positioning, Brand Standard check and application, Five Years Business Plan, Yearly Budgeting, Marketing and Sales Organization, Staff Interview andSelection, Restaurant Management Review, Cost Control
Total Staff 28
City Hotel  – Seralb Srl                                                                                                                                            January 1990 – February 1993
Grade: Manager PMS CDS Software Main Responsibility:
Staff Management, Moving from Sweda to CDS Software PMS, Sales and Marketing Activity, Quality Control,Account Receivable, Cost Control.
Total Staff 16
Starhotel Majestic – Starhotels Spa                                                                                                                             April 1989 – January 1990
Grade: Front Office Manager PMS Sweda / Nixdorf
Main Responsibility:
Availability and Booking Management, Staff Training, Moving from Sweda to Nixdorf PMS
Grade: Night Auditor                                                                                                                                                              July 1986 – April 1989
Main Responsibility:
Accounting Control, Daily Shift End, Security and Reporting
Jolly Hotel Ambasciatori – Jolly Hotels Spa                                                                                                                   January 1984 – July 1986
Grade: Receptionist Main Responsibility:
Booking, Daily Shift, Welcoming, Accounting, A/R Account Management
Grade: Chef de Rang                                                                                                                                                         June 1983 – January 1984
Main Responsibility:
Restaurant Service Breakfast, Lunch and Dinner, Room Service and Banqueting.
Sansicario Spa – Cesana Torinese                                                                                                                                                    Winter Season1982
Ski-lifts and Sky Security Assistant
Paris e London                                                                                                                                                                               Summer Season 1981/82
Short Hotel Experience as Waiter, Room Service and F&B
Hotel Gusmay di Peschici – Gargano                                                                                                                                             Summer Season 1980
Grade: Chef de Rang
Hotel Rosamarina – Ostuni BR                                                                                                                                                       Summer Season 1979
Grade: Chef De Rang
Italian: Mother Tongue English: Fluent French: Fluent
Certificate at Hotel and Tourist School G. Colombatto Turin 1982 Qualification: Administration and F&
Epic Leader Trainer – Performance Solution - December 2019
Hotel Real Estate Investments and Asset Management - Ecornell University - June 2019
Food and Beverage Knowledge – Ecornell University - May 2019
Getting Results without Direct Authority – Hilton University -  Oct 2017
Presentation Skills – Communispound - Nov 2016
Corporate Coaching & Mentoring – Hilton University - Jun 2016
Hilton Garden Inn – General Manager University - July 2010
Hilton Garden Inn – Directory of Sales University - May 2010
HHonors and Customer Service – Hilton University - May 2010
OnQ Rate & Inventory – Revenue Management – Hilton University - May 2010
Courtyard Refreshing Service – Marriott Training - September 2009
Problem Free Stay Program – Marriott Training - June 2008
Metha Metodo – Leadership Organization – Metha Gestioni Training - May 2008
Business Acumen – Marriott Core Management Training - April 2008
Metha Metodo Professional Growth –Metha Gestioni Training - May 2007
In the Beginning – Marriott Core Management Training - February 2006
Managing and Developing Others – Intercontinental Training - April 2004
Hotel Leadership Management – Intercontinental Training - October 2003
Developing You – Intercontinental Training - March 1999
Core Management – Intercontinental Training - November 1998
WoW – Intercontinental Training - May 1997
General Manager University – Intercontinental Training - February 1997
Degree for Hotel General Manager Professional Association Members - April 1995