ORGANISATION OF SOCIAL SERVICE

This course is included in “attività formative affini/integrative” of the degree in Scienze della Società e del Servizio sociale. Specifically this course aims to provide a knowledge about the organisation of social assistance and health services and it explores the different organisational actors’ role in social planning, management and delivery of such services. Two objectives of this course can be identified: 1. understanding the organizational logics of design and delivery of social services; 2. knowing the current institutional arrangement of Italian social services.

Knowledge and understanding: After this course students will know the main aspects of local planning and delivery of social services. Moreover they will recognize the main features of Italian social services.
Applying knowledge and understanding: At the end of the course students will be able to identify the main features (similarities and differences) of the social service organisations. Moreover they will be able to identify the social worker's role in the social services provided by public or private sector.

Basic knowledge of Social work and the Italian legal system

The course is divided into three parts: 1. Organisational analysis; 2. Historical evolution of social services and current repertoire of social services; 3. Social planning, management and delivery of social services
1. Elements of organisational theory and analysis
2. Historical and legislative frame: the evolution of social services; Public organisational actors and the third sector; Repertoire of social services
3. Governance and social planning; Local social planning; Inter-municipal management of services; Outsourcing and contracting out services;Regulation of access to services: essential levels of social and health provisions; information; assessment tools; voucher; Social worker’s competence and responsibilities in the social services system; Integration between social and health services

Rossi P., L'organizzazione dei servizi socioassistenziali, Carocci, Roma, 2014
Bissolo G., Fazzi L., Costruire l'integrazione sociosanitaria. Attori, strumenti, metodi, Carocci, Roma, 2005, cap. 3.3, 5, 6, 12, 13, 14,15

Written. Four open questions focused on the contents of the course (time: 2 hours). The knowledge about the main contents of the course, the accuracy and the precision of the answers and the ability to summarize will be evaluated.
Questions for self evaluation will be provided.

Lecture
Group works
Workshop, focused on the main issues of the course, will be given by expert in social planning, management and delivery of social services.

Italian

This subject deals with topics related to the macro-area "Poverty and inequalities" and contributes to the achievement of one or more goals of U. N. Agenda for Sustainable Development