Study support services
The University offers tools and services dedicated to certain categories of students to support their studies and ensure equal opportunities. These services may include personalised teaching materials — lecture recordings, video lectures and dedicated multimedia content — and tutoring services.
Access is granted automatically or upon request, depending on your circumstances, and is open to students duly enrolled in the University's Bachelor's and Master's degree programmes, single course units, minor programmes and advanced courses.
Accessing Panopto
If you are authorised to access dedicated teaching materials but cannot use the Panopto services available in Moodle, go to https://unive.cloud.panopto.eu/ and log in with your University credentials (username without "@stud.unive.it" and password): when you return to Moodle, the service will be active.
Please note that recordings remain available only for the current academic year, from the start of teaching until the end of the last available examination session (i.e. the fourth examination date); after that, recordings are no longer accessible.
Who can access the services automatically
You can access the services automatically, without having to submit a request, if you are:
- a student with part-time status;
- a student with a disability, i.e. with a recognised disability rating of at least 50% or with disability status recognised under Law 104/1992, or with specific learning disorders (SLD) certified under Law 170/2010;
- an international student holding a qualification obtained abroad, for the whole of your first year of enrolment;
- a student already authorised to receive support from the Inclusion Service;
- a student enrolled in a single course unit or a minor programme;
- a student enrolled in university-level programmes at universities, equivalent institutions or other higher education institutions, where the law allows concurrent enrolment;
- a student with PA 110 e lode status.
Who can apply for authorisation
You can request study support services if you belong to one of the following categories:
- working students: engaged in non-occasional work for at least 6 months in the calendar year, in any documentable employment, self-employment or professional activity (public or private), full-time or part-time, including collaboration contracts, professional traineeships, research fellowships and internships not undertaken for credit recognition, with a minimum of 18 hours per week and with a contract in force at the time of the request. The accepted types of contract are listed under "Required documentation";
- student caregivers: engaged on a non-occasional basis in the care and assistance of dependent relatives (parents and grandparents, sons/daughters and brothers/sisters up to 13 years of age, spouse or cohabiting partner). The condition of dependency must be documented and due to age or to physical or mental health reasons;
- students with health conditions that make in-person attendance of teaching activities inadvisable or impossible. The conditions must be documented and persist for at least 6 consecutive months. Special cases may be assessed individually;
- student athletes or volunteers: engaged in high-level national or international sport or in ongoing voluntary work (minimum 18 hours per week for at least 6 months in the calendar year) carried out in recognised non-profit organisations, with appropriate certification;
- students engaged in Universal Civil Service;
- pregnant students from the seventh month onwards (in this case, you will need to attach a medical certificate);
- students enrolled in a programme that does not provide for part-time status (Digital Management, Linguistic and Cultural Mediation, Hospitality Innovation and e-Tourism, inter-university degree programmes not administratively based at Ca' Foscari);
- students graduating in the extraordinary session who had access to the study support services during the a.y. 2025/2026.
How to apply
Request study support services
You can submit your request at any time during the academic year, starting from 1 August, provided that you have enrolled for that academic year.
When completing the application, you must attach the documents proving your circumstances (a medical certificate or the self-certification form, as applicable). Only the self-certification form provided by the University will be accepted.
The documentation must refer to the current year. Authorisation is valid for one year and must be renewed for each academic year.
IMPORTANT: If you used the study support services during the a.y. 2025/2026 and you are graduating in the extraordinary session, you can request authorisation for the study support services for the second semester of the a.y. 2025/2026 without having to renew your enrolment for the new academic year.
Authorisation can be requested after submitting your request to graduate, by sending a request for assistance and selecting the category "Student and graduate careers / Graduation" from the menu.
Required documentation
In accordance with current legislation on self-certification, statements made by students will be subject to verification. The University may carry out random or targeted checks where there are doubts about the truthfulness of the documents or statements.
Students engaged in salaried employment or coordinated and continuous collaboration
Self-certification specifying:
- start and end dates of the contract(s) (the total period of employment must be at least six months within the calendar year);
- type (salaried employment, coordinated and continuous collaboration, apprenticeship, professional traineeship, internship not undertaken for credit recognition, or research fellowship);
- name/company name and full address of the employer/client;
- social security institution and social security registration number;
- weekly working hours.
PLEASE NOTE
The following types of contract are accepted:
- fixed-term contracts;
- permanent contracts;
- apprenticeship contracts;
- on-call contracts;
- collaboration contracts;
- professional traineeship contracts;
- research fellowships;
- internships not undertaken for credit recognition;
- Universal Civil Service.
Students engaged in ongoing self-employment
Self-certification specifying:
- start date;
- name/company name and full business address;
- VAT number;
- weekly working hours (minimum 18 hours).
Students engaged on a non-occasional basis in the care and assistance of daughters/sons or sisters/brothers up to 13 years of age
Self-certification specifying:
- name and age of the relative being cared for;
- degree of kinship.
Students engaged on a non-occasional basis in the care and assistance of a spouse, parents or grandparents
Self-certification specifying:
- name of the relative being cared for and degree of kinship;
- medical certificate proving the need for continuous care due to dependency (for reasons of age or physical or mental health).
Students with illnesses or disabilities that physically prevent them from attending courses and lectures or make attendance inadvisable
Medical certificate proving that you are unable to attend lectures or that attendance is inadvisable.
The certificate must be issued by your general practitioner and must clearly state the period concerned. Special cases may be assessed individually.
Students engaged in Universal Civil Service, high-level national/international sport or ongoing voluntary work
Certificate issued by the sports club/federation/organisation confirming the activity.
Last update: 04/11/2026